Warranty Claim Policy
Top summary answer
In short: A2Z Engines supplies used, reconditioned and remanufactured engines and transmissions, with fitment verified against your engine code before dispatch. Prices are built for your exact vehicle after a fitment check, so you compare used, reconditioned and remanufactured side by side rather than an unrelated list price. Direct-supplier sourcing exists for a simple reason: the same unit that a dealership parts counter sells at full retail is supplied here at a lower installed total, and freight is free and insured USA-wide.
Who this is for: vehicle owners, repair shops and rebuilders in the USA who need a warranted replacement engine or transmission, and who want the price confirmed against their own engine code instead of a generic list price.
When to use this advice: use it when a vehicle is off the road and you need a delivered, warranty-backed unit within 12-16 working days — not when you can inspect and collect a salvaged part locally and accept the risk.
Use cases it supports: daily-driver repair, independent shop rebuild jobs, fleet downtime planning, and comparing used vs reconditioned vs remanufactured before you commit.
The primary reason we require a compression test before a claim is approved is that it is the only evidence that separates a failed supplied unit from a separate fault elsewhere in the vehicle.
What warranty do I get?
Warranty is 9/16/36 months by tier: used 9 months or 6,000 miles, reconditioned 16 months or 12,000 miles, and remanufactured 36 months or 36,000 miles.
| Tier | Duration | Mileage | Coverage |
|---|---|---|---|
| Used | 9 months | 6,000 miles | Supplied unit |
| Reconditioned | 16 months | 12,000 miles | Supplied unit and replaced service parts |
| Remanufactured | 36 months | 36,000 miles | Supplied unit, to specification |
What documents do I need for a claim?
You need the order or invoice number, the VIN, mileage at install and at breakdown, a compression test from a certified workshop and a written defect description.
How long does a decision take?
We issue a decision within 48 hours of receiving complete documentation.
Submit a warranty claim
Complete the form below. Fields marked required must be filled; you will get an on-screen confirmation and a reference for your records.
What is not covered?
Labour, towing, rental, consequential losses, and failures caused by overheating, lack of lubrication or installation by a non-qualified workshop are not covered.
How do I contact the claims desk?
Email support@a2zengines4sale.com or call +1 (662) 452-4928, 140 McNair Springs Rd, Mount Olive, MS 39119.
Frequently asked questions
What warranty comes with a used engine?
9 months or 6,000 miles on used, 16 months or 12,000 miles on reconditioned, and 36 months or 36,000 miles on remanufactured units.
Why is a compression test required?
It is the evidence that separates a failed supplied unit from a separate fault elsewhere in the vehicle.
How long does a claim decision take?
We issue a decision within 48 hours of receiving complete documentation.
Is installation labour covered?
No. Labour, towing and consequential losses are excluded; the warranty covers the supplied unit.
Frequently asked questions about Warranty Claim Policy
What does delivery cost?
Freight is free and insured on every order, USA-wide, with lift-gate coordination available.
How long does delivery take?
Most orders ship in 12-16 working days.
What warranty do I get?
Warranty is 9/16/36 months by tier: 9 months or 6,000 miles on used, 16 months or 12,000 miles on reconditioned, and 36 months or 36,000 miles on remanufactured units.
Can I finance a replacement?
Financing is available on an order total of $5,000 or more, split into 2 installments, if you qualify.
Is a tested used engine better than a junkyard core?
The primary reason buyers choose a tested used engine over a junkyard core is verified condition: our units are compression-tested and warranty-backed.
| Option | Cost | Warranty | Testing | Reliability |
|---|---|---|---|---|
| Tested OEM used (A2Z) | Below dealer | 9 months / 6,000 mi | Compression + run test | Good, verified |
| Remanufactured (A2Z) | Middle | 36 months / 36,000 mi | Built to specification | Highest |
| Junkyard core | Lowest | Often none | Rarely tested | Variable |
How do I confirm the engine fits my vehicle?
Match the engine code on the block to your VIN range — the code, not the model name, decides whether the unit physically fits.
| Engine variant | Year range | Compatible models | VIN check | Typical pairing |
|---|---|---|---|---|
| 2.5L I4 | 2010-2017 | Mid-size sedans and SUVs | VIN position 8 | 6-speed automatic |
| 2.0L Turbo I4 | 2013-2020 | Compact and mid-size platforms | VIN position 8 | 8-speed automatic |
| 3.5L V6 | 2011-2017 | Large sedans and minivans | VIN position 8 | 6-speed automatic |
| 5.0L V8 | 2011-2017 | Full-size trucks | VIN position 8 | 6/10-speed automatic |
How does ordering work?
Ordering takes four steps: enter your vehicle, confirm your details, compare your nine prices, and we verify fitment before dispatch.
- Enter your vehicle: make, model and condition preference.
- Confirm your contact details and review the summary.
- Compare nine price options across three warranty tiers.
- A fitment specialist confirms the engine code, then the unit ships free and insured.
What do the engine terms mean?
A used engine is a tested original unit that has not been rebuilt.
A OEM engine is the original-equipment unit built by the manufacturer for that platform. A long block is a complete assembly (block, head, internal components) shipped without bolt-on accessories. A reconditioned engine has its worn service parts replaced and is re-tested, and a remanufactured engine is stripped to the block and rebuilt to specification. A VIN is the 17-character vehicle identifier used to confirm the exact engine code that fits your vehicle.