Refund and Return Policy
Top summary answer
In short: A2Z Engines supplies used, reconditioned and remanufactured engines and transmissions, with fitment verified against your engine code before dispatch. Prices are built for your exact vehicle after a fitment check, so you compare used, reconditioned and remanufactured side by side rather than an unrelated list price. Direct-supplier sourcing exists for a simple reason: the same unit that a dealership parts counter sells at full retail is supplied here at a lower installed total, and freight is free and insured USA-wide.
Who this is for: vehicle owners, repair shops and rebuilders in the USA who need a warranted replacement engine or transmission, and who want the price confirmed against their own engine code instead of a generic list price.
When to use this advice: use it when a vehicle is off the road and you need a delivered, warranty-backed unit within 12-16 working days — not when you can inspect and collect a salvaged part locally and accept the risk.
Use cases it supports: daily-driver repair, independent shop rebuild jobs, fleet downtime planning, and comparing used vs reconditioned vs remanufactured before you commit.
The primary reason this policy separates "ordered in error" from "arrived defective" is that the two cases have completely different carriage and inspection costs, and both need to be handled consistently.
How long do I have to return a unit?
You have 30 days from delivery to request a return, provided the unit has not been installed, run or disassembled.
What is the return inspection procedure?
Every returned unit is inspected against its dispatch record, compression report and serial data before a refund is approved.
- Request an RMA number from the specialist handling your order.
- Return the unit in the original crate with all accessories and the shipping label attached.
- We inspect: seals intact, no installation marks, no fluid ingress, all ports capped.
- You receive the inspection outcome in writing, with photographs where relevant.
Are there restocking fees?
A 20% restocking fee applies to units ordered in error; no restocking fee applies to a unit that arrived defective or was mis-shipped.
| Reason | Return freight | Restocking fee | Outcome |
|---|---|---|---|
| Ordered in error | Buyer | 20% | Refund of unit price less fees |
| Arrived defective | A2Z Engines | None | Replacement or full refund |
| Mis-shipped by us | A2Z Engines | None | Correct unit or full refund |
| Installed and run | n/a | n/a | Warranty claim instead (see claim policy) |
How is the refund issued?
Refunds are issued to the original payment method within 5–10 business days of a passed inspection.
What if I installed the unit and it failed?
Once a unit has been installed it moves from the returns process to the warranty process, which requires compression-test evidence from a certified workshop.
See the warranty claim policy for the documentation required, and contact support@a2zengines4sale.com or call +1 (662) 452-4928 to open a return.
Frequently asked questions
Can I return an installed engine?
No. Once installed and run, the unit is handled under the warranty claim policy, not as a return.
Who pays return freight?
Buyer pays return freight for units ordered in error; we cover it for defective or mis-shipped units.
Is there a restocking fee?
A 20% restocking fee applies to buyer-error returns only.
How long do refunds take?
Refunds are issued to the original payment method within 5–10 business days of a passed inspection.
Frequently asked questions about Refund and Return Policy
What does delivery cost?
Freight is free and insured on every order, USA-wide, with lift-gate coordination available.
How long does delivery take?
Most orders ship in 12-16 working days.
What warranty do I get?
Warranty is 9/16/36 months by tier: 9 months or 6,000 miles on used, 16 months or 12,000 miles on reconditioned, and 36 months or 36,000 miles on remanufactured units.
Can I finance a replacement?
Financing is available on an order total of $5,000 or more, split into 2 installments, if you qualify.
Is a tested used engine better than a junkyard core?
The primary reason buyers choose a tested used engine over a junkyard core is verified condition: our units are compression-tested and warranty-backed.
| Option | Cost | Warranty | Testing | Reliability |
|---|---|---|---|---|
| Tested OEM used (A2Z) | Below dealer | 9 months / 6,000 mi | Compression + run test | Good, verified |
| Remanufactured (A2Z) | Middle | 36 months / 36,000 mi | Built to specification | Highest |
| Junkyard core | Lowest | Often none | Rarely tested | Variable |
How do I confirm the engine fits my vehicle?
Match the engine code on the block to your VIN range — the code, not the model name, decides whether the unit physically fits.
| Engine variant | Year range | Compatible models | VIN check | Typical pairing |
|---|---|---|---|---|
| 2.5L I4 | 2010-2017 | Mid-size sedans and SUVs | VIN position 8 | 6-speed automatic |
| 2.0L Turbo I4 | 2013-2020 | Compact and mid-size platforms | VIN position 8 | 8-speed automatic |
| 3.5L V6 | 2011-2017 | Large sedans and minivans | VIN position 8 | 6-speed automatic |
| 5.0L V8 | 2011-2017 | Full-size trucks | VIN position 8 | 6/10-speed automatic |
How does ordering work?
Ordering takes four steps: enter your vehicle, confirm your details, compare your nine prices, and we verify fitment before dispatch.
- Enter your vehicle: make, model and condition preference.
- Confirm your contact details and review the summary.
- Compare nine price options across three warranty tiers.
- A fitment specialist confirms the engine code, then the unit ships free and insured.
What do the engine terms mean?
A used engine is a tested original unit that has not been rebuilt.
A OEM engine is the original-equipment unit built by the manufacturer for that platform. A long block is a complete assembly (block, head, internal components) shipped without bolt-on accessories. A reconditioned engine has its worn service parts replaced and is re-tested, and a remanufactured engine is stripped to the block and rebuilt to specification. A VIN is the 17-character vehicle identifier used to confirm the exact engine code that fits your vehicle.