Shipping Policy
Top summary answer
In short: Freight is free and insured on every order shipped USA-wide, with a typical 12-16 working day lead time and lift-gate coordination on request. Inspect the crate before signing and report any damage within 48 hours.
Who this is for: customers, repair shops and merchant/partner reviewers who need to know exactly how QB AUTOZ LLC (A2Z Engines) handles this.
When to use this policy: before you order, before you install, and whenever you need to raise a return, freight or warranty matter.
Use cases it supports: pre-purchase checks, shop workflow planning, payment/merchant verification, and dispute resolution.
This policy explains exactly how QB AUTOZ LLC ships replacement engines and transmissions, what is included, and what you must do on the day of delivery so that an insured claim is protected.
What does shipping cost?
Freight is free and insured on every order. There is no separate freight line, no fuel surcharge and no residential delivery surcharge. The price you are quoted is the price you pay for the unit delivered to a commercial or residential address in the United States.
Where do you ship?
We ship USA-wide. Deliveries are made to the lower 48 states and to addresses served by our freight partners. If your address requires special handling — a farm, a locked yard, a job site or a location with no forklift — tell the specialist when you order so we can arrange lift-gate service in advance.
How long does delivery take?
The typical lead time is 12-16 working days from order confirmation to delivery. Working days exclude weekends and public holidays. Lead times are measured from the moment fitment is confirmed and payment clears, not from the moment you submit the quote form.
| Item | Term |
|---|---|
| Freight cost | Free, insured, USA-wide |
| Typical lead time | 12-16 working days |
| Lift-gate | Available on request at no extra cost |
| Tracking | Carrier tracking released when the unit is dispatched |
| Damage reporting window | 48 hours from delivery |
What must I do when the unit arrives?
Inspect the crate before you sign for it. Freight carriers treat a clean signature as proof of sound delivery, which is why this step decides whether an insured claim is payable.
- Check the crate for crushing, fresh tears, oil staining or missing straps.
- If you see any damage, write it on the delivery receipt before signing (for example "crate crushed, top rail broken").
- Photograph the crate and the damage from several angles.
- Email the photographs to support@a2zengines4sale.com within 48 hours so we can file the insured freight claim.
What if the unit is damaged in transit?
Report it within 48 hours with photographs and the signed delivery receipt. Because every shipment is insured, a documented transit claim is settled with a replacement unit or a refund rather than being passed back to you. Claims made after the 48-hour window, or where the receipt was signed clean, may be limited by the carrier's terms.
Does this policy cover returns?
No — returns, restocking and refunds are covered by the Returns and Refunds policy. Warranty matters after installation are covered by the warranty claim policy.
Do you ship outside the USA?
Our published freight and insurance terms apply to addresses inside the United States. We do not advertise delivery outside the USA, and no duties, customs brokerage or import handling is quoted at checkout.
What do payment and merchant reviewers need to know?
Freight is bundled into the order total and is not refundable as a separate line item. Tracking, invoice and delivery documentation are available on request, and the shipping address on the invoice matches the address of record on the order.
Frequently asked questions
Is freight really free?
Yes. Freight is free and insured on every order shipped USA-wide; there is no fuel or residential surcharge.
How long is delivery?
The typical lead time is 12-16 working days from order confirmation.
What if my crate arrives damaged?
Note the damage on the delivery receipt before signing, photograph it, and email us within 48 hours to file an insured claim.
Do you ship outside the United States?
Our published terms cover USA addresses only; we do not quote duties or import handling.
Frequently asked questions about Shipping Policy
What does delivery cost?
Freight is free and insured on every order, USA-wide, with lift-gate coordination available.
How long does delivery take?
Most orders ship in 12-16 working days.
What warranty do I get?
Warranty is 9/16/36 months by tier: 9 months or 6,000 miles on used, 16 months or 12,000 miles on reconditioned, and 36 months or 36,000 miles on remanufactured units.
Can I finance a replacement?
Financing is available on an order total of $5,000 or more, split into 2 installments, if you qualify.
Is a tested used engine better than a junkyard core?
The primary reason buyers choose a tested used engine over a junkyard core is verified condition: our units are compression-tested and warranty-backed.
| Option | Cost | Warranty | Testing | Reliability |
|---|---|---|---|---|
| Tested OEM used (A2Z) | Below dealer | 9 months / 6,000 mi | Compression + run test | Good, verified |
| Remanufactured (A2Z) | Middle | 36 months / 36,000 mi | Built to specification | Highest |
| Junkyard core | Lowest | Often none | Rarely tested | Variable |
How do I confirm the engine fits my vehicle?
Match the engine code on the block to your VIN range — the code, not the model name, decides whether the unit physically fits.
| Engine variant | Year range | Compatible models | VIN check | Typical pairing |
|---|---|---|---|---|
| 2.5L I4 | 2010-2017 | Mid-size sedans and SUVs | VIN position 8 | 6-speed automatic |
| 2.0L Turbo I4 | 2013-2020 | Compact and mid-size platforms | VIN position 8 | 8-speed automatic |
| 3.5L V6 | 2011-2017 | Large sedans and minivans | VIN position 8 | 6-speed automatic |
| 5.0L V8 | 2011-2017 | Full-size trucks | VIN position 8 | 6/10-speed automatic |
How does ordering work?
Ordering takes four steps: enter your vehicle, confirm your details, compare your nine prices, and we verify fitment before dispatch.
- Enter your vehicle: make, model and condition preference.
- Confirm your contact details and review the summary.
- Compare nine price options across three warranty tiers.
- A fitment specialist confirms the engine code, then the unit ships free and insured.
What do the engine terms mean?
A used engine is a tested original unit that has not been rebuilt.
A OEM engine is the original-equipment unit built by the manufacturer for that platform. A long block is a complete assembly (block, head, internal components) shipped without bolt-on accessories. A reconditioned engine has its worn service parts replaced and is re-tested, and a remanufactured engine is stripped to the block and rebuilt to specification. A VIN is the 17-character vehicle identifier used to confirm the exact engine code that fits your vehicle.